EU countries
3-6 business days

European countries outside the EU
3-7 business days

USA & Canada
8-11 business days

Worldwide
8-15 business days

Where is my order?

To track your order please contact our customer services team: info@quarnero.hr

Quarnero d.o.o. is not responsible for any delays incurred due to international customs. The purchaser is responsible for tracking their package once it is tendered to the shipping carrier. Please note that packages may be delayed due to the destination country’s customs clearance procedures.

Taxes and Duties

All orders sent to EU countries will be sent DDP (Delivered Duty Paid). This means that our prices include all taxes and duties and you will not have to pay anything on arrival.

For orders sent outside of EU countries, additional country-specific import and customs duties, customs clearance fees and import sales taxes may apply. Please inquire about these fees at your local customs office. If any fees do apply, these will need to be paid by you.

I purchased your products at an authorized retailer, can I return them to you?

Please email us at info@quarnero.hr  and we’ll assist you with your return. Usually, returns must be sent back to the retailer.