Our policy lasts 14 days from the date of the dispatch confirmation. If 14 days have passed since your dispatch confirmation unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unused and unopened.

We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 14-day return policy timeframe and without a photo of the broken items and/or package.

Gift cards are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

To start a return or an exchange, you can contact us on: info@quarnero.hr and we will provide you with instructions on how to send your package. The products must be returned to: Quarnero d.o.o., Poljanska cesta 55b,51414 Ičići, Croatia. The direct cost of returning a product must be paid by you.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@quarnero.hr

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@quarnero.hr  and send your item to: Quarnero d.o.o., Poljanska cesta 55b,51414 Ičići, Croatia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:  
Quarnero d.o.o., Poljanska cesta 55b,51414 Ičići, Croatia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Quarnero d.o.o. takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns.

All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of Quarnero d.o.o. and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.

Online dispute resolution:

Online dispute resolution is also possible through the online dispute resolution authority of the European Commission (ODR) via the following link ec.europa.eu/consumers/odr.

This means that during an online purchase within the EU (defective product, inability to replace products, etc.) you can file your complaint in the above link in a quicker and easier way and the complaint can be filed in any of the 23 official EU languages

Governing Law

In the event of a possible dispute, the Seller and the consumer will resolve the dispute in friendly way, and if this is not possible, the competent court in the Republic of Croatia with the application of Croatian law is competent.